Last updated: 26 September 2026
At Leathergami, we want you to feel confident about your purchase. If something is wrong with your order, please contact us so we can help.
This policy applies to purchases made through leathergami.in.
Return Eligibility
Our policy for returns where you have changed your mind is: [State whether these returns are accepted, the request window from delivery, and any exclusions.]
For eligible change-of-mind returns, products must be unused, with their original tags, accessories and packaging where supplied.
These conditions do not limit your rights when a product arrives damaged, is defective, is incorrect or does not match its description.
Damaged, Defective or Incorrect Products
Please contact us promptly if you receive a damaged, defective or incorrect item. Include your order number, a description of the issue and photographs where possible.
Photographs help us assess your request. An unboxing video is helpful if available, but is not a mandatory condition for raising a complaint.
Depending on the circumstances and your applicable rights, we will arrange an appropriate replacement, return or refund. You will not be responsible for reasonable return shipping costs caused by a confirmed product defect, damage in transit or an error on our part.
Natural Leather Variations
Leather may have variations in grain, texture and colour. Distressed finishes may also feature intentional marks and tonal differences.
Variations consistent with the product description are part of the material’s appearance. This does not excuse damaged goods, faulty construction or a material difference from the product advertised.
How to Request a Return
Email info@leathergami.in with your order number and reason for return.
Include supporting photographs where relevant.
Our team will provide return instructions and the appropriate return address.
Pack the item securely and retain the collection receipt or tracking details.
Please contact us before sending an item back so we can identify and process your return correctly.
Return address: [Full return address, including PIN code]
For change-of-mind returns, return shipping costs are [paid by Leathergami / paid by the customer, with any applicable charge stated].
Refunds
We will notify you after reviewing your return or complaint and explain the outcome.
Approved refunds will be initiated within [number] business days after approval. Your bank or payment provider may require additional processing time.
Refunds will normally be issued to the original payment method. For cash-on-delivery orders, if offered, we will arrange an appropriate bank transfer or another agreed refund method.
For a complete return caused by our error or a confirmed defect, the refund will include the applicable amount paid for the affected order, including delivery charges where required.
For change-of-mind returns, original delivery charges are [refundable / non-refundable]. Any permitted deductions will be explained before you proceed. Store credit will not replace a refund you are legally entitled to without your agreement.
Exchanges and Cancellations
Our change-of-mind exchange policy is: [State availability, request window and shipping costs.]
To request cancellation, contact us as soon as possible. We will check whether fulfilment can be stopped. If the order has already been dispatched, the relevant return process may apply.
If we cannot fulfil your order, we will notify you and refund any payment collected for the cancelled items.
Contact and Complaints
Email: info@leathergami.in
Phone: +91-9782118744
Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt.
Nothing in this policy limits your rights under applicable consumer law.